Terms of Use (Conditions of Use)

1. Introduction

Every user who registers on or uses the Vitonella digital health platform is deemed to have read, understood, and accepted all the terms specified in this User Agreement.

This agreement constitutes a legal contract between Vitonella and the User of the platform.

The User declares that the information provided during platform registration is their own and accurate, and confirms that they are at least 18 years of age, of legal majority, and have the legal capacity to enter into this agreement.

2. Scope of Service

Vitonella is a platform that offers AI-supported digital health recommendations for individual users. Through the platform, users can access reminders and general advice on medication use, recommendations for diet and nutrition plans, advice on exercise and physical activity, and general lifestyle suggestions.

The services provided are offered as personalized recommendations based on the health data and preferences entered by the user on the platform.

The content and advice provided by Vitonella are for informational and reminder purposes in a digital environment only. Vitonella does not provide direct health services; services such as doctor's examinations, diagnosis, prescription writing, treatment planning, or the sale of medications/products are not offered through the platform.

3. Health Advice and Disclaimer of Liability

All content and recommendations presented on the Vitonella platform are general health advice intended to support users. They are absolutely not a substitute for professional medical diagnosis or treatment. In this context, please consider the following points carefully:

Not Medical Advice: The information and recommendations on Vitonella do not replace a doctor's examination or professional medical consultation. No advice given on the platform should be considered a personal health diagnosis or treatment recommendation. The user must consult a healthcare professional when making final decisions about their health. Therefore, the responsibility for all health decisions and their outcomes lies entirely with the user. Vitonella does not accept legal or medical liability for the user's decisions.

Does Not Provide Prescriptions or Treatment: The recommendations provided by the platform are for advisory and reminder purposes only; they do not constitute any prescription, definitive diagnosis, treatment plan, or direct provision of a health service. For example, Vitonella will not determine a specific medication dosage for you or directly tell you to start a new treatment. All recommendations are supportive general information and should not be seen as definitive medical instructions.

Artificial Intelligence Limitations: The recommendations provided by Vitonella are generated by AI-supported algorithms. Please be aware that artificial intelligence systems may have a margin of error. The accuracy or completeness of the recommendations is not guaranteed. The advice on the platform may not always align with the most current medical information or may not fully reflect the user's specific situation. For instance, a diet recommendation suitable for general users may not be appropriate for someone with specific allergies or chronic conditions. Although Vitonella continuously works to improve the accuracy of its recommendations, it does not guarantee that they will be 100% error-free or perfectly suitable for every user. The user is responsible for assessing the suitability of the advice received for their personal health condition with their own judgment and evaluation.

Professional Support and Approval: Before implementing any recommendation obtained through Vitonella, consider your own health status and risks. When you deem it necessary or before making a significant decision, you must consult with a relevant health expert such as a doctor, dietitian, or pharmacist. Do not use the information on the platform as a sole decision-making tool; this information is for assistance and education, and expert approval is required for final decisions.

Emergency Situations: Vitonella should not be used for emergency or life-threatening health conditions. Information obtained from the platform should not be evaluated in a way that could cause delays in an emergency. If you are experiencing a serious symptom, crisis, or an urgent health situation, you must immediately contact emergency health services. Vitonella cannot provide crisis management or emergency medical intervention. It is vital to seek professional medical help without delay in emergencies.

4. Limitation of Liability

Within the framework of the points mentioned above, our company's liability for risks that may arise from the use of the Vitonella platform is limited. To the extent permitted by applicable law, Vitonella cannot be held legally responsible for any direct or indirect damages that may result from the use of the information or recommendations provided on the platform. The user accepts that the responsibility for actions taken and applications made while using the platform lies entirely with them. Vitonella's role is to provide supportive information, and no content constitutes definitive medical advice or a guarantee. The user agrees and declares not to make important decisions about their health based solely on Vitonella and to always seek expert opinion when necessary. All responsibility arising from the misuse of the platform or misinterpretation of the recommendations will belong to the user.

*(Subsequently, standard clauses regarding general rules of platform use, user obligations, intellectual property rights, account security, termination, and dispute resolution apply. Vitonella reserves the right to make changes to these contract terms when deemed necessary, and updated terms will be presented to users via notification.)*

Privacy Policy

1. Introduction

Vitonella places the highest importance on the privacy of its users and the security of their personal data. This Privacy Policy explains what data we collect from our users who register and use our services on the Vitonella platform, for what purposes we use this data, and how we protect it.

Vitonella acts in compliance with all relevant global data protection regulations, primarily the European Union's General Data Protection Regulation (GDPR) and Turkey's Personal Data Protection Law (KVKK), in the processing of user data. Your personal data is processed lawfully and securely in line with these legal frameworks.

2. Data Collected

When you register with or use the Vitonella platform, we collect various types of personal data to provide you with services and personalize your experience. The main categories of data we collect are as follows:

Identity and Contact Information: Basic information that can directly identify you, such as your name, surname, email address, and phone number.

Health and Lifestyle Data: Health-related information you share, which forms the core of the platform's functionality. For example, your health history, current health status and diagnoses, medications you use, past illnesses or allergies, nutritional habits, and diet information (e.g., daily calorie intake, meal contents), exercise and physical activity information (e.g., daily step count, exercise duration), and other similar lifestyle data. As this data may include sensitive information reflecting your health status and habits, it also covers health data considered "special categories of personal data" under GDPR and KVKK, which is processed with great confidentiality and care.

Device and Technical Data: Technical information automatically collected when you use our platform via web or mobile. For example, your device's IP address, device type, operating system and browser information, application version, cookie data, and log records generated during use. If you integrate Vitonella with your smartphone's health app or wearable devices (e.g., smartwatch, fitness tracker), sensor data such as step count, heart rate, and sleep patterns may also be collected with your permission.

*(Note: If different types of data are to be collected for new features to be offered in the future, this Privacy Policy will be updated, and the necessary information will be provided.)*

3. Purposes of Data Use

Vitonella uses the personal data it collects solely for the purposes of providing services to you and improving the platform's artificial intelligence system. Our main purposes of use in this context are:

Service Provision and Personalization: To create personalized recommendations and reminders for you by analyzing the health and lifestyle data you share, to perform the functions of the platform, to manage your account, and to personalize the user experience. For example, providing you with a daily water intake reminder or offering exercise suggestions appropriate to your goals falls within this scope.

System Improvement and Development: To improve Vitonella's artificial intelligence algorithms and general platform services by analyzing user data and feedback (anonymized where necessary). Through this, we aim to increase the accuracy of our recommendations, develop new features, and resolve potential technical issues. Service quality is enhanced by analyzing platform usage statistics, error reports, and user interactions.

Communication and Support: Your contact information is used to communicate with you and provide support when necessary. This includes communications for user information purposes, such as email verification upon registration, fulfilling password reset requests, or notifying you of changes or updates to our services.

Vitonella commits not to use your personal data for a different or incompatible purpose other than those specified. In particular, your personal data will not be used for advertising or marketing purposes without your explicit consent. If a new purpose for which we wish to use your data arises in the future, we will request your separate explicit consent for it.

4. Sharing of Data with Third Parties

Your user data is not shared with third parties. Vitonella does not transfer, sell, or disclose your personal data to any third party without your explicit consent and knowledge. Except in legally mandatory situations (such as a court order or official authority request) or for service requirements specified herein, your information is kept confidential. If Vitonella needs to share your data with infrastructure providers or technical solution partners for service delivery, these shares will also be made under confidentiality obligations in accordance with GDPR and KVKK and only to the extent necessary. In any case, we commit that your user data will not be routinely shared with third parties for commercial gain, except for legal obligations.

*(Clarification: For example, if we use a technology company for cloud server services or a service for sending mobile notifications, these service providers can only process your data on our behalf and according to our instructions; in such cases, the security of your data is guaranteed by contracts. Other than that, Vitonella never provides user data to third parties for commercial profit.)*

5. Data Security and Protection

Vitonella takes all necessary technical and administrative measures to ensure the security of its users' personal data. Your data is stored on secure servers protected by firewalls, encryption methods, and access controls. Regular security audits are conducted, and current technology standards are applied to ensure the integrity and confidentiality of your personal data. Vitonella acts in accordance with the data security principles stipulated under KVKK and GDPR. This means that regardless of the country or environment in which your data is stored, the same high standards of security and confidentiality will apply. We have emergency response plans for potential data breach risks, and in such an event, the relevant users and competent authorities will be immediately informed.

6. User Rights

Vitonella respects the rights of users over their own personal data and provides the necessary facilities for them to exercise these rights. The main rights of users under GDPR, KVKK, and related data protection legislation are listed below:

Right of Access: You have the right to learn whether your personal data is being processed by Vitonella and, if so, to access information regarding it. Upon your request, we can inform you about the categories of personal data we hold about you and the purposes of processing.

Right to Rectification: You have the right to request the correction of your personal data that you believe is incomplete or incorrect. For example, if there is an error or outdated information in your profile or health data, you can request that we correct it.

Right to Erasure (Right to be Forgotten): In cases stipulated by legislation, you can request the deletion or destruction of your personal data. For example, if your data is no longer necessary for the purpose for which it was processed, or if you withdraw your consent for processing, you can request that your relevant personal data be permanently deleted from our systems. (Data that must be legally retained or that we need to process for legitimate interests will be securely deleted at the end of the relevant period.)

Right to Restrict Processing/Sharing: Under certain conditions, you have the right to request that the processing of your personal data be stopped or its scope limited. For example, if you contest the accuracy of your data, you can request that its processing be restricted during the verification process. Or, if you do not want certain data to be shared with third parties, you can request a restriction in this regard.

Right to Object: You can object to the processing of your personal data for certain purposes. In particular, you have the right to object to the use of your data for direct marketing or to the analysis of your profile by automated systems to produce a result about you (e.g., determining a risk score). In the event of such an objection, Vitonella will, where possible, cease the relevant data processing or offer alternative solutions in accordance with legal regulations.

Right to Data Portability: Upon your request, we can transmit the personal data you have provided to us in a structured, machine-readable format to you or directly to another service provider you specify. This right is applied where technically feasible and legally appropriate, and is particularly recognized under the GDPR.

Right to Withdraw Consent: You have the right to withdraw your previously given explicit consent for the processing of your personal data at any time. For example, if you consented to the processing of your health data, you have the right to withdraw this consent later. If you withdraw your consent, we will stop processing your data from that moment on. (Withdrawing your consent does not affect the lawfulness of processing carried out based on your consent before its withdrawal.) In case of withdrawal of consent, Vitonella will cease the relevant data processing and, except for exceptions specified in the law, will delete or anonymize your data.

If you wish to exercise your rights above, you can contact Vitonella through the settings section within the application or by contacting us. Depending on the nature of the request, we may need to verify your identity, and we will finalize your request within the legal periods stipulated in the legislation (at the latest 30 days for KVKK, usually 1 month for GDPR). As a rule, exercising your rights is free of charge. Do not hesitate to contact us if you have any concerns or questions regarding the processing of your personal data.

7. Explicit Consent and Policy Changes

Vitonella always processes user data based on the user's explicit consent or according to relevant legal grounds. By registering on our platform and sharing your health data with us, you consent to the processing of your data as described in our Privacy Policy. You reserve the right to withdraw this consent at any time (see Right to Withdraw Consent).

We will notify you of any significant changes we make to this Privacy Policy in the future. Our policy may be updated from time to time; in the event of an update, we will publish the new policy text on our platform and indicate the effective date at the beginning. If the updates significantly affect your existing rights or the way your data is used, we will provide additional notification through methods such as in-app notifications or email. Continuing to use our platform after changes have been made to the policy may mean that you accept the updated policy. Therefore, we recommend that you review the text again in case of changes.

In conclusion, by registering with Vitonella and using our services, you accept all the- terms and practices specified in the User Agreement and Privacy Policy. If you have any questions about the confidentiality and security of your personal data or wish to exercise the rights mentioned above, you can always contact us. As Vitonella, we are committed to being a reliable guide on your digital health journey and to protecting the privacy of your data.

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